Account recovery

Recover your account by verified email.

We send a six-digit, single-use code to the email address already confirmed on your learner account. It expires after 10 minutes and stops working after five incorrect attempts.

For your privacy, the response does not reveal whether an account exists. Never share a recovery code, password, Mobile Money PIN or identity document in ordinary chat.

No verified email?

Use assisted recovery.

Open the green WhatsApp support button and ask THNF to begin assisted recovery. A support officer will verify account ownership using limited account, enrolment and identity checks before changing any access details.

Support will never ask for your password, recovery code, Mobile Money PIN or card security code. SMS can be added later as an optional basic-phone channel.