Private request route

Tell us what went wrong.

Ask about your information, exercise a data right, request account deletion, or make a service, payment, refund or accessibility complaint.

Secure complaint form

Submit only what we need to investigate.

THNF will acknowledge the request, verify identity separately only where necessary, and give you an opaque case reference. This form does not reveal whether an account exists.

NameEmailLearner number (optional)Do not provide an identity document. We will verify identity separately only if needed.CategorySubjectWhat happened, and what outcome would help?Do not include passwords, PINs, OTPs, recovery codes or full payment-card details.I have not included a password, PIN, OTP, recovery code or full card details.

Response and escalation: THNF aims to provide an initial decision or material progress update within seven business days. If you remain dissatisfied, relevant Sierra Leone human-rights/privacy allegations may be raised with the Human Rights Commission of Sierra Leone. Payment-service complaints may be referred to the provider and then the Bank of Sierra Leone where applicable. UK data-protection complaints may be made to the UK Information Commissioner's Office.