01
Server architecture, components and safety
Explain, demonstrate and verify **server architecture, components and safety** using an authorised lab and a realistic Sierra Leone scenario.
- Server architecture, components and safety60 min
← Course catalogue
ITS-105Foundation
IT support
IT Support & Helpdesk Fundamentals
Diagnose common computer problems, communicate with users and document repeatable solutions using professional support workflows.
Part of these pathways
Course outline: enrolment opens after THNF content and assessment review.
What you will be able to do
Clear outcomes. Practical evidence.
- Use a structured troubleshooting method
- Record useful support tickets and evidence
- Resolve common hardware and software issues
- Create reusable knowledge articles
Course structure
Modules and lessons
02
Storage, RAID and filesystems
Explain, demonstrate and verify **storage, raid and filesystems** using an authorised lab and a realistic Sierra Leone scenario.
- Storage, RAID and filesystems60 min
03
Virtualisation and container foundations
Explain, demonstrate and verify **virtualisation and container foundations** using an authorised lab and a realistic Sierra Leone scenario.
- Virtualisation and container foundations60 min
04
Windows and Linux server deployment
Explain, demonstrate and verify **windows and linux server deployment** using an authorised lab and a realistic Sierra Leone scenario.
- Windows and Linux server deployment60 min
05
Identity, directory and access services
Explain, demonstrate and verify **identity, directory and access services** using an authorised lab and a realistic Sierra Leone scenario.
- Identity, directory and access services60 min
06
Network services and secure administration
Explain, demonstrate and verify **network services and secure administration** using an authorised lab and a realistic Sierra Leone scenario.
- Network services and secure administration60 min
07
Monitoring, logs and performance
Explain, demonstrate and verify **monitoring, logs and performance** using an authorised lab and a realistic Sierra Leone scenario.
- Monitoring, logs and performance60 min
08
High availability, backup and disaster recovery
Explain, demonstrate and verify **high availability, backup and disaster recovery** using an authorised lab and a realistic Sierra Leone scenario.
- High availability, backup and disaster recovery60 min
09
Troubleshooting and operational documentation
Explain, demonstrate and verify **troubleshooting and operational documentation** using an authorised lab and a realistic Sierra Leone scenario.
- Troubleshooting and operational documentation60 min
10
Server operations capstone
Explain, demonstrate and verify **server operations capstone** using an authorised lab and a realistic Sierra Leone scenario.
- Server operations capstone60 min
Access and progression
Know what the course requires.
The required capability matters; the learner does not have to personally own every device.
Who it is for
Aspiring ICT technicians, helpdesk staff and people supporting schools, SMEs or community organisations.
Hardware access
Personal 64-bit computer with 4 GB RAM and 20 GB free, or use the required device and software at a readiness-approved THNF centre.
Software and practical access
Course software is available through the text-first pack, an approved offline installer or a readiness-approved THNF centre.
Possible progression
Junior ICT, helpdesk, network-support, systems-support or hardware-support trainee.
Progression is not a guarantee of employment or external certification.Sierra Leone context
Refurbished or modest hardware, schools and SMEs, power fluctuation, UPS/surge protection, intermittent connectivity and locally repairable solutions.
Skills in context
Career directions and next steps
These are realistic directions that the skills can support—not promises of employment, job titles or external certification.
- IT support assistant
- Helpdesk technician
- Junior computer-support technician
Possible progression pathways
Computer hardware and IT support